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CORPORATE EXPRESS - PROGRAM MANAGEMENT
CORPORATE EXPRESS - AUDIT
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GLOBAL FOOD PRODUCTION COMPANY
HOSTED VOIP CONVERSION
MULTI-COUNTY METROPOLITAN WATER DISTRICT
NATIONWIDE UTILITY PROVIDER
PRIVATE HEALTH SCIENCES COLLEGE
SUN MICROSYSTEMS - PROGRAM MANAGMENT
SUN MICROSYSTEMS - AUDIT
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SUN MICROSYSTEMS - CABLE PLANT DESIGN
REGIONAL HOSPITAL - CONTACT CENTER
USPS - CUSTOMER SERVICE
UNIVERSITY HOSPITAL - TELECOM MANAGEMENT
UNIVERSITY HOSPITAL - NURSE CALL
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UTILITY - CALL CENTER ANALYSIS
ARTICLES
THE CASE FOR MOVING HOSTED SERVICES
GLOBAL IT TRANSFORMATION
CAPTURING A 'KODAK MOMENT' FOR UC
SURVIVING MASSIVE DISRUPTION
PORTING FROM DID TO SIP
TAKING A HOLISTIC APPROACH TO BUSINESS C
TECHNICAL PROJECTS: EAT THE ELEPHANT II
TECHNICAL PROJECTS: EAT THE ELEPHANT I
AVOIDING ENTROPY IN TECHNOLOGY PROJECTS
RESPONSIBILITY FOR DATA PRIVACY
ENTERPRISE IT - LEARN FROM APPLE WATCH
WHY ARE METRICS DAUNTING
CONTACT CENTER LEADERSHIP
TRANSFORMING QUALITY MONITORING
CLOUD COMMUNICATIONS DECISION POINTS
INNOVATION AND ENTERPRISE RELEVANCE
WILL YOU OUTGROW YOUR BYOD PROGRAM?
MILLENNIALS AND COLLABORATIVE TECH
PLANNING AND MANAGING ENTERPRISE MOBILIT
LESSONS LEARNED FROM A BYOD PROJECT
CONSUMERIZATION OF IT AND BYO DEVICE
ELECTRONIC TELECOM BILLS: PAPERLESS TEM
CONSUMER DEVICES AND THE ENTERPRISE NETW
DEVELOPING A TEM STRATEGY
WHY MANAGING MOBILE PHONES IS DIFFERENT
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TESTIMONIALS
kim to write intro text about client satisfaction and "just read our client praise" to prove it
