Organizations can choose to host services in data centers geographically dispersed around the world, provide seamless follow-the-sun contact center support, and gain efficiencies through standardization and centralized support models. While the advantages of standardizing onto a global platform are attractive, getting there can be daunting.
The role of corporate culture in multinational IT transformation.
While the current political climate gives the appearance of more separation between countries, many global companies are choosing to consolidate at least some part of their IT and communications infrastructure.
Today's technologies offer a flattened approach to distributed communications, which was unapproachable until recently.
By Elizabeth English
Published June 8, 2017