The Case for Moving to Hosted Services

September 6, 2017 ~ Elizabeth English

From photo storage to UC, the reasons for moving to the cloud are the same.

READ MORE >

Eating the Elephant One Bite at a Time: Global IT Transformation Edition

June 8, 2017 ~ Elizabeth English

The role of corporate culture in multinational IT transformation.

READ MORE >

Capturing a "Kodak Moment" for UC...

December 28, 2016 ~ Elizabeth English

... or learning from the ghosts of Christmases past, present, and future. Will UC be the Kodak of telecommunications? 

READ MORE >

Surviving Massive Disruption

August 31, 2016 ~ Elizabeth English

 

To survive and thrive, successful organizations must focus on developing their greatest asset: information.

READ MORE >

Porting from DID to SIP: Eating the Elephant One Bite at a Time

May 4, 2016 ~ Elizabeth English

 

Everything your business will want to consider when deciding how and when to port DID numbers to SIP trunks.

READ MORE >

 

Taking a Holistic Approach to Business Continuity in Unified Communications

November 18, 2015 ~ Elizabeth English

 

With all of the choices and complexities out there, how can organizations create the best business continuity strategy?

READ MORE >

 

 

 

 

Technical Projects: Eating the Elephant One Bite at a Time - Part II

August 26, 2015 ~ Elizabeth English

 

Are great project managers “born” and not “made?”

READ MORE >

 

 

 

 

Technical Projects: Eating the Elephant One Bite at a Time - Part I

July 9, 2015 ~ Elizabeth English

 

Getting smart about how you use your meeting time can have a real impact on efficiency and the success of technical projects.

READ MORE >

 

 

 

 

Avoiding Entropy in Technology Projects

May 20, 2015 ~ Elizabeth English

 

Can disorder be avoided or at least reduced, after the consulting team leaves? We think so.

READ MORE >

 

 

 

 

Shouldering Responsibility for Data Privacy

February 2, 2015 ~ Robert Lee Harris

 

Looking into information privacy -- the trends, technology, regulations, and impact on end users and for enterprise IT.

READ MORE >

 

 

 

 

What Enterprise IT Can Learn from the Apple Watch

September 12, 2014 ~ Robert Lee Harris

 

Although the Apple Watch is not a business product there are some lessons to be learned from Apple and the launch of its watch.

READ MORE >

 

 

 

 

Why oh Why Are Metrics Such a Daunting Task?

August 26, 2014 ~ Laura Sikorski

 

How did your company decide on which metrics were the right ones for management, and more importantly, what does management really do with the information?

READ MORE >

 

 

 

 

How Do You Build/Encourage Leadership in the Contact Center?

July 23, 2014 ~ Laura Sikorski

 

A leader, whether you are executive management, directors, managers, supervisors or team leaders should consider these words . . . how you are perceived is how you are received.

READ MORE >

 

 

 

 

Transforming Quality Monitoring to Focus on Coaching and Development

July 17, 2014 ~ Laura Sikorski

 

Meeting the needs of your customers, exceeding their expectations and developing/empowering your staff all begins with a solid monitoring program that is based on quality not quantity.

 

READ MORE >

 

 

 

 

Decision Points on Cloud Communications for Large Enterprise

January 23, 2014 ~ Robert Lee Harris

 

Three different case studies reveal varying reasons for choosing on-premises or cloud-based deployments, where cost, resiliency, and flexibility are among the key factors..

READ MORE >

 

 

 

 

Will the Next Wave of Innovation Make Enterprise IT Less Relevant?

January 21, 2014 ~ Robert Lee Harris

 

Looking into information privacy -- the trends, technology, regulations, and impact on end users and for enterprise IT.

READ MORE >

 

 

 

 

Will You Outgrow Your BYOD Program?

November 5, 2012 ~ Robert Lee Harris

 

If you implement Bring Your Own Device (BYOD)  the right way, you'll be able to rein it back in if you need to.

READ MORE >

 

 

 

 

Millennials and Collaborative Tech: 5 Reasons Not to Freak Out

August 8, 2012 ~ Robert Lee Harris

 

Trying to make business communication plans based on how people spend their free time could be a fool's errand.

READ MORE >

 

 

 

 

Planning and Managing Enterprise Mobility

June 3, 2012 ~ Robert Lee Harris

 

Enterprise mobility needs to be component of nearly every IT project. Asking "what is the enterprise mobility impact?" will become second nature.

READ MORE >

 

 

 

 

Lessons Learned from a Bring Your Own Device Project

January 30, 2012 ~ Robert Lee Harris

 

I spent a lot of last summer working with a large enterprise IT department transition from company-owned Blackberries to employee-owned devices. Here's what I took away from the experience.

READ MORE >

 

 

 

 

Consumerization of IT: Is It More than Just Bring-Your-Own (Mobile) Device?

January 19, 2012 ~ Robert Lee Harris

 

Lots of things are changing about the consumer technology environment; are you keeping up with all of them?

READ MORE >

 

 

 

 

Electronic Telecom Bills: In Pursuit of Paperless TEM

February 16, 2011 ~ Robert Lee Harris

 

Line by line, telecom records add up to millions of lines of data and thousands of pages per month. We would never tolerate managing other sets of data in that volume with paper. Why do we still do it with Telecom bills?

READ MORE >

 

 

 

 

Consumer Devices and the Enterprise Network

January 14, 2011 ~ Robert Lee Harris

 

Reflecting on what he saw at CES, Robert Lee Harriss looks at the prospects for tighter integration of consumer and enterprise technology.

READ MORE >

 

 

 

 

Telecom Expense Management: Developing a TEM Strategy

December 28, 2009 ~ Robert Lee Harris

 

TEM [Telecom Expense Management] processes, services and software provide significant value, but the solutions are still far from perfect.

READ MORE >

 

 

 

 

Wireless TEM: Why Managing Mobile Phones Is Different

January 24, 2008 ~ Robert Lee Harris

 

There are two main ways in which wireless and wireline TEM are very different: volume commitment issues and device management. 

READ MORE >

 

RECENT ARTICLES

ABOUT  |  SERVICES  |  CONTACT

 

Copyright © EE and Associates, LLC. All rights reserved.

CONNECT WITH US:

  • linkedin-square
  • Twitter Square